IMPORTANT: This is only relevant if you signed up before August 1st, 2021. Everyone else, please ignore.

KnoCommerce now auto-installs our script on the Shopify confirmation screen when you sign up with Shopify, or enable our Shopify integration.

To set this up on your store, please follow the below steps.

  1. Navigate to the "additional scripts" section and delete the KnoCommerce script you previously added.

  2. Disable your Shopify integration, and re-enable:

  3. Check the confirmation screen for an order and confirm that you're only seeing one survey:

If you run into any issues, just turn off your survey from Data -> Surveys and reach out to us for help! We'll get it sorted ASAP.

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