All Collections
Use Cases
Image/Video Upload
Image/Video Upload

Use this question type to give your customers images or video clips to choose either in radio-button or checkbox format

Landon Anspach avatar
Written by Landon Anspach
Updated over a week ago

Pro Plan and Higher

Use this brand-new (as of Fall 2023) question type to give your customers visual options to choose from! Brands use this feature for ad recall to see which advertisements are working best or for product development research to see which potential new offering is most attractive!

Add the Image or Video Upload question by searching the Question Library for image or video and selecting the question type.

Once you're able to insert the question into your survey, do the following to set up your question and start collecting your insights!

  1. Ask your question in the title field

  2. Upload your image or video

    1. Image/Video Limit: 8 images/videos

    2. Supported Image File-types: JPEG, PNG, GIF, BMP, WEBP, TIFF, SVG+XML, X-ICON

    3. Supported Video File-types: MP4, MPEG, WEBM, OGG, Quicktime, X-MSVIDEO, X-MATROSKA, X-FLV, X-MS-WMV

    4. File Size Limit: 75 MB

  3. Give that image/video a title or name

  4. The default question format is radio-button (or only selecting one option), but clicking advanced settings opens up the settings modal where you can toggle on Enable Multi Select to change the format so the customer can select more than one option

  5. Lastly, you can choose to Hide Title/Remove Response Titles, which will leave all of the options without any names on the live question version.

If you have any other questions, please feel free to reach out to hello@knocommerce.com or open the support chat bubble. Happy surveying!

Did this answer your question?