Transitioning to TikTok White Label (Shopify Customers)

KnoCommerce’s TikTok white label plan enables you to continue running KnoCommerce surveys on your Shopify post-purchase page.

Getting started includes three key steps:

Let’s dig in!

Setting up TikTok Ads Manager

If you already have access to TikTok Ads Manager, you can skip this step.

Visit the TikTok Ads Manager website at ads.tiktok.com and click on “Start Now”.
1. You can sign up using either your email address or phone number. If you choose email, create a password and confirm it. For phone numbers, you will receive a verification code.
After signing up, check your email or SMS for a verification code. Enter this code in the sign-up form to verify your account.
You will be prompted to enter essential business details (e.g. country, business name, etc). Fill those in.
Review your input information carefully before clicking “Register” to complete this step.
Once registered, you will access your dashboard.
At this stage, TikTok will review your account. This process typically takes around 24 hours.
- You can check the status of your account by navigating to Tools → Account Setup → Basic Information. See below:

If you already have set up TikTok on Shopify, you can skip this step

Login to your Shopify store's admin.
Click TikTok under Sales Channel.
Connect or create a new TikTok Ads Manager. If you’ve completed the step above, this should already be ready. This is your advertising account where you can create TikTok ads campaigns.
Choose your level of data sharing: Standard, Enhanced, or Maximum.
Click Create Pixel to create and install a new pixel, or select an existing pixel to connect to from the dropdown. This is necessary for this set up flow, but not critical for your surveys, so you can always revisit this later.
Click Set Up and provide details about your business location in the Company Information section.
Click Confirm.

After 24 hours, your account should be approved in TikTok
1. If the status still looks the same, and it has been more than 24 hours, please reach out to TikTok for support.
Head to Tools → Attribution analytics
On the left hand side, click on Post Purchase Survey
Approve requested permissions and click Confirm
Select your shopping platform. For your team, this should be Shopify
Enter your Shopify store URL and click Next
Review your survey
1. Reminder: The post-purchase survey questions and responses are not customizable with our TikTok white label. This is intentional to ensure your data is standardized to make the most out of TikTok’s broader ad platform.
2. See below for the included questions and options
Select your language preferences and click Submit Language Preferences
Review and check the boxes for the Terms and Conditions then click Agree to Terms
Click on Confirm Survey Design
You’re all set! Your survey is now live and you can view your results in TikTok directly

How did you first hear about us?

How long did you know about us before making your first purchase?

The post-purchase survey is not customizable with our TikTok white label. This is intentional to ensure your data is standardized to make the most out of TikTok’s broader ad platform.
Once you switch to our TikTok white label, you will not be able to access your KnoCommerce dashboard. Be sure to export any data you’d like to still access down the road before making the switch.