KnoCommerce’s TikTok white label plan enables you to continue running KnoCommerce surveys on your post-purchase page - whether that’s WooCommerce, BigCommerce, or another solution.
Getting started includes two key steps:
Let’s dig in!
Setting up TikTok Ads Manager
If you already have access to TikTok Ads Manager, you can skip this step
Visit the TikTok Ads Manager website at ads.tiktok.com and click on “Start Now”.
You can sign up using either your email address or phone number. If you choose email, create a password and confirm it. For phone numbers, you will receive a verification code.
After signing up, check your email or SMS for a verification code. Enter this code in the sign-up form to verify your account.
You will be prompted to enter essential business details (e.g. country, business name, etc). Fill those in.
Review your input information carefully before clicking “Register” to complete this step.
Once registered, you will access your dashboard.
Open your account menu on the top right-hand corner of your dashboard (see below screenshot). This will typically show your business name.
Copy the “ID” shown in that menu and send it to us. We’ll use this ID to approve your account with TikTok
Setting up your survey
After 24 hours, your account should be approved by TikTok
We’ll reach out once approved so you don’t have to keep checking!
Once we confirm you’re approved, head to Tools → Attribution analytics
On the left hand side, click on Post Purchase Survey
Approve requested permissions and click Confirm
Select your shopping platform. For your team, this should be BigCommerce, WooCommerce, or Other
Follow the in-app instructions for initial configuration
Review your survey
Reminder: The post-purchase survey is not customizable with our TikTok white label. This is intentional to ensure your data is standardized to make the most out of TikTok’s broader ad platform.
See below for the included questions and options
Follow the in-app instructions for setting up your custom script and then click Confirm setup
Select your language preferences and click Submit Language Preferences
Review and check the boxes for the Terms and Conditions then click Agree to Terms
Click on Confirm Survey Design
You’re all set! Your survey is now live and you can view your results in TikTok directly
What questions does my survey include?
How did you first hear about us?
Facebook
Influencer or celebrity
YouTube
Instagram
Google or other search engine
TikTok
Friends & Family
Other
How long did you know about us before making your first purchase?
< 1 day
< 1 week
< 1 month
1-3 months
3-12 months
> 12 months
Considerations
The post-purchase survey is not customizable with our TikTok white label. This is intentional to ensure your data is standardized to make the most out of TikTok’s broader ad platform.
Once you switch to our TikTok white label, you will not be able to access your KnoCommerce dashboard. Be sure to export any data you’d like to still access down the road before making the switch.