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Free Plan Migration

Updated over a month ago

We know there's been a lot of communication flying around KnoCommerce about these plan changes that are happening to the KnoCommerce Free plans. If you'd like to see more of the reasoning for why we've made this decision, please check out our GM's LinkedIn Post, as he explains why we've moved in this direction.

We know this may feel like a big shift, but we’ve worked hard to create options that still provide great value.
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Learn more about your options below:

  1. Switch to KnoCommerce Starter Plan

  2. Exporting your Data

  3. Reviewing Past Notifications on Plan Changes

1. Switch to our Starter Plan

Our free plan will roll over to our new Starter plan at $19/month. It’s still the lowest entry point for surveying on the market—and costs less than lunch at your local deli!

Here are your step-by-step instructions to change your plan to the new Starter plan!

  1. Log in to your KnoCommerce Account via our Login Page or via the KnoCommerce App in your Shopify Admin Apps section)

  2. Once you're logged in, you can either

    1. click here to upgrade your subscription

    2. OR navigate to Settings (in the left-hand menu), then Billing (top menu), and click 'Change Plan'

  3. Then just follow the subscription upgrade prompts and you'll be all set to go!

2. Exporting your Data

If you'd prefer to export your data, we recommend the following steps to grab your data at no charge:

  1. Sign up for a 7 day trial: You can cancel your trial on your billing page after exporting your data.

  2. Head to your Surveys page

  3. Click on a survey

  4. Click on the Responses section

  5. Select your desired time frame (we recommend extending this as far back as you've been a customer to grab the complete data set)

  6. Click Export

    1. Note: If you have a large amount of data, you may need to select slightly smaller time frames for those exports

Need a walkthrough? View our demo below:

3. Reviewing Past Notifications on Plan Changes

In addition to our social posts, we've shared a few messages throughout the last several months with details on the Free Plan change. If helpful for reference, please look through your inbox for messages with subject lines similar to:

  • Your free plan ends March 31st—here’s what’s next

  • Final reminder: Your free KNO plan ends Monday, March 31

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