Overview
Integrating KnoCommerce surveys into Postscript SMS flows allows you to collect valuable customer feedback over text message. This guide walks you through the easiest way to copy and paste your survey link into a Postscript SMS flow.
Step 1: Copy Your KnoCommerce Survey Link
Log in to KnoCommerce
Navigate to KnoCommerce and sign in.
Locate Your Survey
Go to the Surveys section.
Identify the survey you want to send.
Copy the Survey URL
Click on the ellipsis to find your survey options
Find the Copy URL button and click it.
Step 2: Add the Link to a Postscript Automation
Note: These steps will also work with Postscript's Campaigns as well!
Open Postscript
Log into your Postscript Dashboard.
Click Messaging > Automation
Select or Create an Automation
If you have an existing Automation, click on it
Otherwise, click Create Automation
You can either start with a template, or click on Create a new automation
For this article, we'll walk through editing an existing template for Abandoned Cart
Add an SMS Message
Drag an Message action into the flow at your preferred stage/step/
Click the message editor to customize the text
Paste Your Survey Link
Example message:
"Hi [NAME]! Sorry to see you go. We’d love your feedback on where we're missing the mark—take our 1-minute survey: [PASTE KNO LINK]"
Postscript supports merge tags, so be sure to replace any area above with your preferred merge tag
Save & Activate
Click Save Flow.
Ensure the flow is enabled so messages send automatically.
Editing your message:
Activated flow:
Step 3: Test Your Flow
Send a Test SMS
Add yourself as a test subscriber.
Trigger the SMS flow manually.
Verify the Survey Link
Check if the SMS message arrives correctly.
Click the survey link to confirm it loads.
If you just want to preview the text message, here's how you can send yourself a preview:
Troubleshooting & Best Practices
Common Issues & Fixes
Issue | Solution |
Link is not clickable | Ensure the link starts with |
Message too long | Keep text concise; let Postscript auto-shorten the URL |
Survey isn’t loading | Confirm the correct link is copied from KnoCommerce |
SMS not sending | Check that the Postscript flow is activated |
Best Practices
Personalize your message: Use {{first_name}} to make it more engaging.
Test before sending: Always send test messages before going live.
Monitor Click-Through Rates: Use Postscript analytics to track engagement.