Seamless Survey Embeds on Custom Pages: Easily insert KnoCommerce surveys into any Replo-built page on your storefront without writing custom code. Whether it’s a custom landing page, a product page, or a post-purchase upsell page, you can drop in a survey form via a simple HTML block. This means you’re not limited to the order confirmation page for collecting feedback – you can gather data at multiple touchpoints in the customer journey​.

On-Brand Customer Experience: Because Replo gives you full control over page design, your embedded survey will naturally blend into your site’s look and feel. The survey appears as part of the page content (not a pop-up), which creates a smoother experience for customers. We recommend placing the survey prominently (e.g., at the top of a page) so it’s in the customer’s main field of vision​.

Extended Reach for Feedback Collection: With this integration, you can capture feedback in scenarios that were previously hard to reach. For example, you might run a survey on a promotional landing page (before a purchase) to learn about customer preferences, or on a post-purchase funnel page to understand upsell acceptance.

Unified Data & Analytics: All responses from surveys embedded on Replo pages feed into your existing KnoCommerce analytics. There’s no siloed data or separate tracking needed – you’ll see these survey results alongside the rest of your post-purchase or attribution data in KnoCommerce.

No-Code Setup and Flexibility: The integration is designed to be user-friendly. Once the initial configuration is done, adding a survey to a Replo page is a drag-and-drop process – no complex coding required.

Survey not appearing on the Replo page: If you do not see the survey at all, first double-check that the correct KnoCommerce values were added for Account ID, API Key, and Survey ID. Make sure you're grabbing the API key from the Custom Integration page only.

Multiple surveys: Only 1 survey can be added to each Replo page.

Duplicate or unwanted survey display: If you find that customers are seeing the survey more than once (for example, on the standard confirmation page and on your Replo page), it’s likely due to deploying the same survey in multiple places. To fix this, decide where you want the survey to appear and adjust your settings accordingly. If you only want it on the Replo page, ensure you did not also deploy it to the Shopify confirmation page (in the survey’s settings, it should only be added to the custom confirmation, not to Shopify)​

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. If you do want it in both places for some reason, you might consider creating separate surveys (one for the default confirmation and one for the Replo page) so you can track each context independently. In general, avoid deploying one survey to two places simultaneously to prevent confusing the customer and duplicating data.

Styling or layout issues with the embedded survey: If the survey is showing up but doesn’t look quite right (for example, maybe it’s not centered or is cut off), you might need to adjust the container or use some custom CSS. In Replo, you can add styling to the Custom HTML block or surrounding elements to control the placement. By default, the survey container <div> will expand to the width of that block. If you want to center the survey

Custom Thank-You Pages & Post-Purchase Flows: If you have a post-purchase experience outside the standard Shopify confirmation (for example, a custom Thank You page or an upsell page built with Replo), embedding a survey there can yield immediate insights. You could ask customers how their checkout experience was, gather NPS feedback, or inquire why they did/didn’t take an upsell offer. For instance, some brands use Replo to create a tailored confirmation page on Shopify Plus – by placing a KnoCommerce survey at the top of that page, they ensure every customer sees it upon completing checkout​.

Product Research on Landing Pages: You can use KnoCommerce surveys in a pre-purchase capacity by embedding them on Replo landing pages to better understand the product and shopping experience.

Mid-Funnel Feedback in Marketing Campaigns: Replo is often used to build campaign-specific pages (for example, a holiday promotion page or a special event microsite). By embedding a KnoCommerce survey on such a page, you can ask questions that tie directly to that campaign. For instance, on a Black Friday sale page you might embed a one-question poll like “How did you hear about our Black Friday sale?” or a quick survey about what deals customers are looking for. This integration means you don’t need to rely solely on the post-purchase survey for attribution data – you can gather some intent data even before checkout.