Overview
This article guides you through setting up and confirming your Shopify integration with KnoCommerce, covering different registration types and how to verify connection status.
We'll walk through how to publish surveys that show on your Shopify Checkout pages - including the Thank You and Order Status pages. Ready to get started? Let's jump right in!
Table of Contents
Install the Shopify integration
Note: If you create your KnoCommerce account using your Shopify login, we may have already integrated you with Shopify - but it's worth still going through the steps below to confirm!
Go to the Integrations page by expanding the menu available at the bottom left of your dashboard and clicking into Settings.
From there, click into the Integrations page to confirm whether the Shopify integration is connected or not connected. The page will say 'Connected to' your store URL and you'll be all good to go.
If your Shopify Integration does not say 'Connected to', click "Connect" to establish the connection between KnoCommerce and your Shopify account.
Additional Notes:
Extensibility: If your store has upgraded your Thank You page and Order Status page to Extensibility, you'll need to follow the instructions in our Extensibility help doc to finalize your setup.
Shopify Permissions: The KnoCommerce user you use to sign into the app must also have App Installation Privileges on your Shopify store. If you get an error, either add an authorized user to your Kno account and have them do the integration or adjust the privileges for your current username to include App Installation.
Add your survey to Shopify's confirmation screen
Check out our KnoCommerce & Shopify Extensibility guide for a complete walkthrough of how to add KnoCommerce's survey block to your Checkout pages (e.g. Thank You and Order Status pages).
Important: Publish your survey
In order for your survey to go live, you'll need to:
Select a Channel for distribution
Click on the option to "Publish"
Final Troubleshooting
If you're not seeing the survey for any reason, not the following:
At this time, we only collect surveys on orders placed through the Shopify checkout (or Recharge integration if you've added your survey there). Any customer service or manual orders will not show the survey.
If you've set an audience to your survey, be sure the order matches your audience criteria. If not, it may not show.
Once a customer/email has completed the survey, it won't appear to the same customer again.
If you're still stuck, reach out and we'll help you ASAP!