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WooCommerce Extension

Displaying KnoCommerce surveys within WooCommerce.

Updated over 2 weeks ago

Overview

KnoCommerce now offers a WooCommerce extension that enables you to display post-purchase surveys on your WooCommerce store’s confirmation page. This integration is currently in beta, so we recommend testing thoroughly before going live.

⚠️ Beta Feature: Please test carefully. If you encounter issues, contact us and include a link to your confirmation page so we can assist you quickly.

Setup

1. Create or Log In to Your KnoCommerce Account

Make sure you already have a KnoCommerce account associated with your eCommerce store. If you don't have one you can sign up here.

2. Install the KnoCommerce for WooCommerce Plugin

Download the KnoCommerce for WooCommerce extension and install it on your WooCommerce site.

Install it via your WordPress dashboard by going to:

  • Plugins → Add New → Upload Plugin

  • Select the .zip file and click Install Now

  • Activate the plugin

3. Configure Your KnoCommerce Integration

You'll now want to grab the API Key and Embedded Script from KnoCommerce:

  • Go to Settings -> Integrations in your KnoCommerce dashboard and click on the "Custom" integration. Enter your site url and save the generated API key.

  • Go to Settings -> Surveys and navigate to the the Miscellaneous tab. Copy the embed script.

4. Set Up the Plugin in WooCommerce

  1. In your WordPress dashboard, go to:
    ​WooCommerce → Settings → KnoCommerce tab

  2. Paste your:

    • API key from KnoCommerce

    • Embed script from KnoCommerce

  3. Choose the survey position (where the survey should appear on your confirmation page

5. Create and Publish Your Survey

  1. Go to your KnoCommerce dashboard and create a survey

  2. On the final step of the survey creation wizard, enable the "Custom" embed option

  3. Save and publish your survey

Testing

To test the integration:

  1. Place a test order on your WooCommerce store

  2. On the order confirmation screen, your KnoCommerce survey should appear in the location you selected

If your survey does not display:

  • Double-check your API key, embed script, and survey settings

  • Confirm that the “Custom” embed option was enabled during setup

🛠️ Still not working?
Send us a message with a link to your test confirmation screen and we’ll help you debug the issue as quickly as possible.

🛟 Support

Need help?

📩 Email: hello@knocommerce.com
💬 Live Chat: Available in your KnoCommerce dashboard

Thanks for using KnoCommerce—and happy surveying! 🎉

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