So you've spent the time and energy creating your survey, you've deployed it for a few days, but when you go back to see all of your amazing Kno insights, you have no survey results. Not to worry, there are some easy ways to double-check that everything is set up correctly.

As Shopify stores continue to migrate to using Extensibility on the Thank You page/Order Status page (this is quickly becoming Shopify's default deployment of their Checkout flow), this has become the biggest reason why stores are not collecting survey results.

If your store has upgraded your Thank You page and Order Status page to Checkout Extensibility on Shopify, you'll need to add KnoCommerce's Extension block to your checkout pages. Check out our Extensibility help doc for more info.

You'd be surprised (or maybe you wouldn't) at how many times surveys do not get saved. Within the survey builder, make sure to save using the button on the bottom right!

After you save your survey, you'll see this screen next!

Make sure to use the dropdown menu to publish the survey to your confirmation page.

You can also do that from the Surveys landing page by toggling the gray button...

...then using the dropdown to publish to your Shopify or Custom confirmation page. Make sure to click Save!

Publishing your KnoLink survey makes it live so that customers can take the survey, but you'll need to send the link to your intended survey recipients to begin collecting data.

Then select the position to place the survey on the Shopify Confirmation page (we recommend 'Before additional scripts') and select 'Confirm Position'.

Note: For Shopify Extensibility, you determine the survey position based on where you add the app block in your Checkout Profile.

If you're still not getting views, there's likely a conflict on the Shopify Confirmation page. Once you get to this point, reach out to us and we'd be happy to troubleshoot further with you.

Happy surveying!