Many Shopify stores serve areas with multiple native languages. If you'd like to display surveys in a variety of languages rather than one main language, Kno can target those surveys to a customer's browsing language using our Audience feature.

Step 1: Create Audience

The first step is to configure the audiences. Go to the Audiences page in the Kno app and click '+ Create Audience':

Step 2: Name Audience

To start give your audience a name. In this case, let's use "French Language" as the Audience name:
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​Step 3: Select Audience Type + Conditions Audience
Choose 'Native Language Name' from the Audience Type dropdown menu. Once complete, set the condition of "Is" and your desired language for the Audience:

Currently, KnoCommerce supports 22 different languages which are listed below.

If you are looking for a language that is not listed here, please reach out to KnoCommerce at hello@knocommerce.com to add it as a feature request and potentially get it built for your store.

Step 1: Select or create a survey

After you've created your desired language audiences, navigate to your Surveys page. If you have not already created the surveys and translated them into the desired language, choose 'Create New Survey' and create/translate the survey at this point.

Step 2: Navigate to Channels

Once the survey is ready, you'll need to target the survey to display to the audience that you've created. To do this, navigate to your "Channels" section in your survey builder.

If you're editing an existing survey, click here to open the survey builder:

Step 3: Set the Audience

Select the Audience that matches your survey's translation:

If you have any additional questions about language targeting, please reach out to hello@knocommerce.com and we'd be more than happy to answer any questions or support you on the way to getting the answers you need!