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You may frequently want to offer 'Other' as an additional response option for particular questions. This gives customers their own option/bucket who don't see their specific answer within the responses listed. But many times, you'll want your customers to specify or describe their answer in addition to selecting the 'Other' option.

You can use additional questions and logic (see our Survey Logic help doc) to do this, but in most situations, you'll just want to use the 'Other' setting in our 'advanced settings' menu for the question. Check out how to do this below.

When you want to collect open-text responses after a customer selects 'Other' on a survey, this comes as a standard feature within the 'advanced settings' of the particular question. Don't write in 'Other' as a response option, but use this feature instead to collect the data seamlessly. Check out the screen grab below to see the exact steps to add this option to your survey questions.

When you set up this feature, you'll get the standard reporting view for the Radio-button or Checkbox-button questions with what customers have written in the open-text field listed below. See the reporting screenshot below.

Important: Setting up this 'Other' option does not require customers to enter any additional information here. They can select 'Other' and then leave the open-text field blank. When this happens, their response will be listed below the chart in 'Other Values' as the option 'Other'.