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You may frequently want to offer 'Other' as an additional response option for particular questions. This gives customers their own option/bucket who don't see their specific answer within the responses listed. But many times, you'll want your customers to specify or describe their answer in addition to selecting the 'Other' option.
You can use additional questions and logic (see our Survey Logic help doc) to do this, but in most situations, you'll just want to use the 'Other' setting in our 'advanced settings' menu for the question. Check out how to do this below.
Open-Text Followup to 'Other'
When you want to collect open-text responses after a customer selects 'Other' on a survey, this comes as a standard feature within the Content section of the survey and particular question. This can be found in the survey editor, on the right hand side of the preview (see screenshot below)
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*Don't write in 'Other' as a response option, but use this feature instead to collect the data seamlessly.*
When you set up this feature, you'll get the standard reporting view for the Radio-button or Checkbox-button questions with what customers have written in the open-text field listed below. See the reporting screenshot below.
To see the "Other" responses, simply click into the gear at the top right of the question and toggle on "Show raw "Other" category responses".
Important: Setting up this 'Other' option does not require customers to enter any additional information here. They can select 'Other' and then leave the open-text field blank. When this happens, their response will be listed below the chart in 'Other Values' as the option 'Other'.