Integrate Kno with Yotpo
Once you have created an account on KnoCommerce, head to your Integrations page to start configuring Yotpo.
Step 1:
Click 'Connect' next to the Yotpo option to start your integration!
Step 2:
After you click 'Connect' on the overall integrations page, you'll see the Yotpo-specific Integration prompt. Click 'Connect' again to fully connect Kno to Yotpo.
Step 3:
This will redirect you to your Yotpo account. Login to Yotpo when prompted if you are not already logged in to the platform.
Step 4:
If you have access to multiple Yotpo accounts, you'll need to choose the account and click Continue to proceed.
Step 5:
Press 'Connect' to acknowledge the access permissions.
Step 6:
And that's it! Your KnoCommerce/Yotpo Integration is now connected! You should see this reflected in your Kno Integrations page.
Once your integration has been configured, customers who answer KnoCommerce survey questions will have their profiles tagged with the Question they answer and the response they give.
Step 7:
From here, Yotpo can use KnoCommerce survey responses on Loyalty & Referrals.
Loyalty & Referrals Yotpo Product Setup
The other use case will be to reward customers for different survey actions that they complete. Switch over to the Loyalty & Referrals product and then follow the instructions below.
Step 1:
Click Set Up Program in the Loyalty menu and select Rewards Program.
Step 2:
Create a new Earning Rule for customers to earn points based on Kno Survey events.
Step 3:
In the Advanced section, find the Custom Action option and click 'Next'.
Step 4:
Select the Action Name for your Custom Action.
Important: The three Action Names you can use from KnoCommerce are:
survey_view - this will only happen once per survey you have live on your KnoCommerce account but customers won't necessarily have control over seeing the survey
survey_response - a response (similar to survey_views) will only happen once per survey and your customers won't have the ability to view more surveys necessarily, but they can choose to respond to surveys whenever they see them on your site
survey_complete - this requires a customer to finish and complete the survey in totality, which only happens once per survey
For the rest of the Custom Action, set up the Campaign Name, Description Text, Target Audience and Other Yotpo fields according to your preference, and make sure to click 'Create' at the bottom of the page to finalize the Earning Rule.
Step 5:
Sit back and let your customers earn those loyalty points for viewing, responding to, and completing a survey!