# Kno Commerce Help Center

> What can we help you find?

## Getting Started

- [Register a KnoCommerce Account](https://docs.knocommerce.com/en/articles/8677976-register-a-knocommerce-account.md): Create your KnoCommerce account to start your survey journey
- [Creating your First Survey](https://docs.knocommerce.com/en/articles/5555408-creating-your-first-survey.md)
- [Registering Multiple Stores on Shopify](https://docs.knocommerce.com/en/articles/12844246-registering-multiple-stores-on-shopify.md)

## Platform Setup

- [Re-Authorization in Shopify](https://docs.knocommerce.com/en/articles/8776653-re-authorization-in-shopify.md)
- [KnoCommerce & Shopify Extensibility](https://docs.knocommerce.com/en/articles/8673962-knocommerce-shopify-extensibility.md): Setting up KnoCommerce with Shopify's Checkout Extensibility.
- [Shopify Integration](https://docs.knocommerce.com/en/articles/5509757-shopify-integration.md): Connect KnoCommerce and Shopify in order to display surveys on your Thank You and Order Status pages.
- [Migrating from BigCommerce, Magento, or a Custom Store to Shopify](https://docs.knocommerce.com/en/articles/12955656-migrating-from-bigcommerce-magento-or-a-custom-store-to-shopify.md): If you are moving your e-commerce platform to Shopify and already use KnoCommerce, you can keep all your existing surveys, audiences, and historical data.
- [Getting KnoCommerce Script into Google Tag Manager](https://docs.knocommerce.com/en/articles/8121139-getting-knocommerce-script-into-google-tag-manager.md): Use Google Tag Manager to embed KnoCommerce into your site
- [Funnelish Integration](https://docs.knocommerce.com/en/articles/8038522-funnelish-integration.md): Learn how to display surveys on your Funnelish marketing funnels checkout confirmation page
- [WooCommerce Extension](https://docs.knocommerce.com/en/articles/6150667-woocommerce-extension.md): Displaying KnoCommerce surveys within WooCommerce.
- [BigCommerce Embed \(Optimized-One-Page Checkout\)](https://docs.knocommerce.com/en/articles/7939880-bigcommerce-embed-optimized-one-page-checkout.md): Best-practices for integrating KnoCommerce with a BigCommerce store that uses the Optimized One-Page Checkout from that platform
- [Universal Embed - for WooCommerce, BigCommerce, and any platform outside of Shopify](https://docs.knocommerce.com/en/articles/6001358-universal-embed-for-woocommerce-bigcommerce-and-any-platform-outside-of-shopify.md)
- [Passing Click Data To Custom Script](https://docs.knocommerce.com/en/articles/9757085-passing-click-data-to-custom-script.md): Guide for associating survey responses with click data when not using Shopify.
- [Installing with Google Tag Manager](https://docs.knocommerce.com/en/articles/8341661-installing-with-google-tag-manager.md): Guide for integrating Kno with Google Tag Manager
- [Custom Embed Line Items Ingest](https://docs.knocommerce.com/en/articles/9273892-custom-embed-line-items-ingest.md): Ingesting cart contents into KnoCommerce for custom integration stores
- [Product Category/Collection](https://docs.knocommerce.com/en/articles/9844925-product-category-collection.md): Guide for adding a product collection to your custom embed integration
- [Migration Guide for the Custom Embed from V1 to V2](https://docs.knocommerce.com/en/articles/13909812-migration-guide-for-the-custom-embed-from-v1-to-v2.md): KnoCommerce always requires our script to be embedded on the page where you are displaying surveys. For non-Shopify stores or custom survey implementations on a webpage of some kind have historical...
- [FAQ: Migration V1 to V2 Embed](https://docs.knocommerce.com/en/articles/13913780-faq-migration-v1-to-v2-embed.md)

## Survey Creation & Design

- [Question Types](https://docs.knocommerce.com/en/articles/5555530-question-types.md)
- [Custom Survey Style options](https://docs.knocommerce.com/en/articles/5555538-custom-survey-style-options.md): How to edit and utilize the Choose Your Look section of the survey builder
- [Deliver surveys with a link](https://docs.knocommerce.com/en/articles/5555357-deliver-surveys-with-a-link.md)
- [HDYFHAU Attribution Question Setup](https://docs.knocommerce.com/en/articles/8053388-hdyfhau-attribution-question-setup.md): Best-practice recommendations for the 'How did you FIRST hear about us?' attribution question in KnoCommerce
- [Custom Survey Placement Location](https://docs.knocommerce.com/en/articles/8054950-custom-survey-placement-location.md): How to locate your survey on your confirmation page for non-Shopify stores or Shopify stores using the Liquid theme on the order status page
- [Survey Placement Settings](https://docs.knocommerce.com/en/articles/8239994-survey-placement-settings.md): Place surveys on your confirmation page with default and custom options.
- [Using a Survey Template](https://docs.knocommerce.com/en/articles/9559053-using-a-survey-template.md): Guide on leveraging KnoCommerce's expert curated survey templates.
- [Open-Text Autocomplete & Suggestions](https://docs.knocommerce.com/en/articles/9280492-open-text-autocomplete-suggestions.md): Add predictive text suggestions to open-ended survey questions to improve data quality and simplify reporting.
- [Attribution Survey \(Starter Version\)](https://docs.knocommerce.com/en/articles/6764211-attribution-survey-starter-version.md): Set up your first survey for great attribution insights
- [Survey Questions with Graphics](https://docs.knocommerce.com/en/articles/6945850-survey-questions-with-graphics.md): Describes setup for using our HTML actions in order to create survey questions using pictures as visual prompts
- [QR Codes](https://docs.knocommerce.com/en/articles/10769785-qr-codes.md): Generating QR codes with KnoCommerce

## Audiences & Targeting

- [Getting Started with Audiences](https://docs.knocommerce.com/en/articles/5555589-getting-started-with-audiences.md): The basic description of our feature to segment your customers by different characteristics.
- [Target Survey by Customer Language](https://docs.knocommerce.com/en/articles/7039009-target-survey-by-customer-language.md): Build surveys in different languages and display them to customers using their own browsing language
- [Targeting Audiences](https://docs.knocommerce.com/en/articles/9252329-targeting-audiences.md): Use these audiences to display surveys to or target specific segments of customers
- [Filtering Audiences](https://docs.knocommerce.com/en/articles/9252364-filtering-audiences.md): Use these tools to analyze survey responses based on customer characteristics, helping uncover insights that drive smarter decisions.
- [Layering Targeting & Filtering Audiences](https://docs.knocommerce.com/en/articles/9252122-layering-targeting-filtering-audiences.md): How to use different Audience capabilities to maximize your reporting analysis
- [No Survey Views](https://docs.knocommerce.com/en/articles/6176843-no-survey-views.md): No views? Kno problem😉 Several easy steps can help get your survey showing and increase the response rate!
- [Complex Audiences](https://docs.knocommerce.com/en/articles/9251868-complex-audiences.md): Combining multiple criteria to create next-level audiences

## Actions

- [Getting started with Actions](https://docs.knocommerce.com/en/articles/5518275-getting-started-with-actions.md): Use KnoCommerce Actions to Drive Customer Engagement
- [Junip Reviews Widget Action](https://docs.knocommerce.com/en/articles/6695062-junip-reviews-widget-action.md): Boosting customer interactions with your existing Junip widget using the KnoCommerce Dynamic Embed Action feature
- [Stamped Action Integration](https://docs.knocommerce.com/en/articles/6769560-stamped-action-integration.md): Drive Stamped checkout reviews from your survey
- [Tapcart Action Integration](https://docs.knocommerce.com/en/articles/6811975-tapcart-action-integration.md): Use KNO to drive Tapcart App Downloads!
- [Disco Action Integration](https://docs.knocommerce.com/en/articles/6906511-disco-action-integration.md): Looking to use Kno to boost your customer engagement with Disco? Check out this integration!
- [Social Snowball Action Integration](https://docs.knocommerce.com/en/articles/6418792-social-snowball-action-integration.md): Everything you need to know about our integration with social snowball!
- [Superfiliate Action Integration](https://docs.knocommerce.com/en/articles/6977794-superfiliate-action-integration.md): Use this Action to boost clicks to your affiliate rewards program with Superfiliate!
- [Canvas Action](https://docs.knocommerce.com/en/articles/9341581-canvas-action.md): Our new call to action feature that is Shopify Checkout Extensibility friendly
- [Promo Code Action](https://docs.knocommerce.com/en/articles/7856426-promo-code-action.md)

## Integrations

- [ReCharge Integration](https://docs.knocommerce.com/en/articles/5486823-recharge-integration.md)
- [Triple Whale Integration](https://docs.knocommerce.com/en/articles/6551722-triple-whale-integration.md): Set up an integration with Triple Whale so that you can seamlessly connect your data collection with your data/attribution analysis
- [Klaviyo Integration](https://docs.knocommerce.com/en/articles/5510207-klaviyo-integration.md): Setup your Klaviyo account and your KnoCommerce account to push data into Klaviyo
- [Peel Insights Integration](https://docs.knocommerce.com/en/articles/5911299-peel-insights-integration.md): Gain deeper insight with Peel's powerful ecommerce analytics.
- [Daasity Integration](https://docs.knocommerce.com/en/articles/9985559-daasity-integration.md): Incorporate your data into Daasity's platform to push into your data warehouse, build reports, or utilize in their attribution reporting.
- [Tapcart customers](https://docs.knocommerce.com/en/articles/8127379-tapcart-customers.md): For Tapcart customers that need to turn their KNO post-purchase survey life
- [Klar Integration](https://docs.knocommerce.com/en/articles/8940420-klar-integration.md): Unlock complete attribution insights with Klar and KnoCommerce
- [Shopify Flow Integration](https://docs.knocommerce.com/en/articles/10629828-shopify-flow-integration.md): KnoCommerce + Shopify Flow integration
- [Postscript Integration](https://docs.knocommerce.com/en/articles/14174447-postscript-integration.md): Using Kno Survey Responses to Power SMS Automations via Shopify Flow
- [Source Medium Integration](https://docs.knocommerce.com/en/articles/10492058-source-medium-integration.md): Connecting KnoCommerce and Source Medium
- [Yotpo Integration](https://docs.knocommerce.com/en/articles/9722856-yotpo-integration.md): Details for setting up the Kno/Yotpo Integration
- [Rockerbox Integration](https://docs.knocommerce.com/en/articles/9985698-rockerbox-integration.md): Incorporate your attribution survey data into Rockerbox's attribution reports and models
- [Segment integration](https://docs.knocommerce.com/en/articles/10656981-segment-integration.md): Passing KnoCommerce data to Segment.
- [Replo Integration](https://docs.knocommerce.com/en/articles/10680371-replo-integration.md): Integrating KnoCommerce's universal embed feature with Replo
- [Make Integration](https://docs.knocommerce.com/en/articles/10681647-make-integration.md): Integrating KnoCommerce and Make.com
- [RudderStack Integration](https://docs.knocommerce.com/en/articles/10704850-rudderstack-integration.md): Connecting KnoCommerce to Rudderstack via webhooks
- [Zapier integration](https://docs.knocommerce.com/en/articles/10656850-zapier-integration.md)
- [Shopify Tagging Integration](https://docs.knocommerce.com/en/articles/11066623-shopify-tagging-integration.md): How to use Shopify Flow and KnoCommerce to push tags into your Shopify platform for orders and customers
- [ORCA Analytics Integration](https://docs.knocommerce.com/en/articles/11535438-orca-analytics-integration.md): Connect KnoCommerce with Orca Analytics
- [Podscribe Integration](https://docs.knocommerce.com/en/articles/11564195-podscribe-integration.md): Connect your KnoCommerce data to Podscribe

## Reporting & Analytics

- [Using ChatGPT or other AI tools to Analyze Your Survey Data](https://docs.knocommerce.com/en/articles/12169050-using-chatgpt-or-other-ai-tools-to-analyze-your-survey-data.md): While KnoCommerce provides raw survey exports, you can use ChatGPT to quickly highlight trends, create summaries, and even draft reports for your team.
- [REST API vs UI Data: Key Differences](https://docs.knocommerce.com/en/articles/13545709-rest-api-vs-ui-data-key-differences.md)
- [Why Do My In-App Results and CSV Export Show Different Numbers?](https://docs.knocommerce.com/en/articles/13863810-why-do-my-in-app-results-and-csv-export-show-different-numbers.md): If you're comparing survey results in the in-app reporting to a CSV export and seeing different numbers for the same date range, this is expected. Here's why!
- [How to Connect KnoCommerce to Claude via MCP](https://docs.knocommerce.com/en/articles/14094594-how-to-connect-knocommerce-to-claude-via-mcp.md): The KnoCommerce MCP connector lets you ask Claude questions about your store's data directly from Claude.ai — things like weekly trends, survey performance, and customer insights — without switchin...
- [Trend Reports](https://docs.knocommerce.com/en/articles/8442211-trend-reports.md): Discover KNO's trend report feature so you can track survey responses over time!
- [Reports Survey Stats](https://docs.knocommerce.com/en/articles/6666597-reports-survey-stats.md): How to read and understand the survey stats summary for each survey in your reports screen
- [Pie Chart Report](https://docs.knocommerce.com/en/articles/9787021-pie-chart-report.md): View your data on the reports through the lens of a pie chart!
- [Ranking Question Reporting](https://docs.knocommerce.com/en/articles/9807062-ranking-question-reporting.md): Once you set up a ranking question, this help doc describes how to read/interpret the reporting chart
- [Order Attribution Report](https://docs.knocommerce.com/en/articles/9135168-order-attribution-report.md): What's different with our new attribution report
- [NPS Reports](https://docs.knocommerce.com/en/articles/9299256-nps-reports.md): This is how KnoCommerce calculates and displays reports for the NPS question type
- [Automated Insights](https://docs.knocommerce.com/en/articles/8573295-automated-insights.md)
- [Introducing Benchmarks](https://docs.knocommerce.com/en/articles/6601293-introducing-benchmarks.md): Compare your performance to the entire KNO network
- [DTCCI Overview](https://docs.knocommerce.com/en/articles/8573287-dtcci-overview.md): Learn more about the co-owned DTCCI report between KnoCommerce and CTC.
- [Survey Views Count vs. Store Order Count](https://docs.knocommerce.com/en/articles/8017652-survey-views-count-vs-store-order-count.md): Understand the relationship between these two counts and how to interpret the data that you're seeing within your store and your Kno account
- [CSV Exports](https://docs.knocommerce.com/en/articles/7208871-csv-exports.md)
- [Survey Edits & Changes](https://docs.knocommerce.com/en/articles/6675804-survey-edits-changes.md): How to make the most of improvements and next iterations of your surveys
- [KnoCommerce Click Source Data](https://docs.knocommerce.com/en/articles/9807603-knocommerce-click-source-data.md): Guide to KnoCommerce's click source data as shown in reporting views.
- [Archive Survey Questions & Data](https://docs.knocommerce.com/en/articles/10055261-archive-survey-questions-data.md): Learn how to archive questions on your survey to remove them from live surveys and keep all historic data
- [Shopify GDPR Data Requests](https://docs.knocommerce.com/en/articles/10547601-shopify-gdpr-data-requests.md): How KnoCommerce manages Shopify GDPR data requests.

## Advanced Features

- [Customizing layout and styles with CSS](https://docs.knocommerce.com/en/articles/5510217-customizing-layout-and-styles-with-css.md)
- [Using Logic in Surveys](https://docs.knocommerce.com/en/articles/7885566-using-logic-in-surveys.md): Learn how to utilize KnoCommerce's logic features to add structure and increase complexity of data gathering
- [Gather Additional Info with the 'Other' Response Option](https://docs.knocommerce.com/en/articles/8002338-gather-additional-info-with-the-other-response-option.md): Giving customers the option to select 'Other' as an answer and automatically requesting additional clarification via an open text field
- [Personalization](https://docs.knocommerce.com/en/articles/10458339-personalization.md)
- [Survey Display Priority Logic](https://docs.knocommerce.com/en/articles/7891898-survey-display-priority-logic.md): Learn how running multiple surveys with overlapping audiences will display to your customers
- [KnoCommerce Managed ETL](https://docs.knocommerce.com/en/articles/9281787-knocommerce-managed-etl.md): KnoCommerce's solution to push data into CDPs and data warehouses
- [📧 Survey Digest Email: Get Survey Insights Delivered to Your Inbox](https://docs.knocommerce.com/en/articles/12053135-survey-digest-email-get-survey-insights-delivered-to-your-inbox.md): The Digest Email is a new feature that helps you stay on top of your survey performance without needing to log in daily.

## Account Settings & Management

- [Account Settings Page](https://docs.knocommerce.com/en/articles/8844438-account-settings-page.md): What's here and what does it do?
- [Billing Page \(Shopify Billing\)](https://docs.knocommerce.com/en/articles/8844443-billing-page-shopify-billing.md)
- [Billing Page \(Stripe Billing\)](https://docs.knocommerce.com/en/articles/8854490-billing-page-stripe-billing.md)
- [KnoLinks Settings](https://docs.knocommerce.com/en/articles/8844451-knolinks-settings.md): Sending out a survey via email, or URL in general? Check this article out for more details on the different settings and options!
- [Miscellaneous Global Settings](https://docs.knocommerce.com/en/articles/8844453-miscellaneous-global-settings.md)
- [Account Users](https://docs.knocommerce.com/en/articles/5518265-account-users.md): KnoCommerce gives you the ability to add multiple users to your business account, and to manage multiple businesses from your user account.
- [Multi Account Access](https://docs.knocommerce.com/en/articles/5518260-multi-account-access.md)
- [Using a Promo Code](https://docs.knocommerce.com/en/articles/6443147-using-a-promo-code.md): Have a promo code and want to make sure it applies?! Here's what to do.
- [Accessibility Statement](https://docs.knocommerce.com/en/articles/12500171-accessibility-statement.md): This is an accessibility statement for KnoCommerce describing our philosophy and approach towards accessibility.
- [User roles and permissions](https://docs.knocommerce.com/en/articles/12955836-user-roles-and-permissions.md): KnoCommerce lets you invite teammates with different levels of access so the right people can view data, manage surveys, or handle billing without giving everyone full admin control.

## Use Cases

- [Creating Birthday Flows in Klaviyo](https://docs.knocommerce.com/en/articles/5861134-creating-birthday-flows-in-klaviyo.md): Here's a super fast way to start collecting and triggering birthday emails in Klaviyo.
- [Abandoned Cart Survey \(Advanced\)](https://docs.knocommerce.com/en/articles/6105000-abandoned-cart-survey-advanced.md): Set up an Abandoned Cart Survey utilizing the existing template
- [Favorite Questions](https://docs.knocommerce.com/en/articles/5489120-favorite-questions.md): Here's a list of some of our favorite questions.
- [Abandoned Cart Survey \(Simple\)](https://docs.knocommerce.com/en/articles/6150366-abandoned-cart-survey-simple.md): Customers not converting? Create an email marketing campaign that utilizes this survey to figure out why!
- [Attribution Survey](https://docs.knocommerce.com/en/articles/6476505-attribution-survey.md): Setting up your survey to get the most insight regarding your attribution
- [Returning Customer](https://docs.knocommerce.com/en/articles/6482746-returning-customer.md): Want to know what brings your customers back for a second purchase \(or maybe more\)? Find out using this template!
- [Klaviyo Notifications for Kno Surveys Results](https://docs.knocommerce.com/en/articles/7793486-klaviyo-notifications-for-kno-surveys-results.md): Describes setup to send notifications using KnoCommerce survey triggers for customer support or general survey result awareness
- [Drive Reviews with NPS](https://docs.knocommerce.com/en/articles/8017399-drive-reviews-with-nps.md): Set up your KnoCommerce survey to deliver a request to customers who rate you highly to leave a review for your brand!
- [Landing Page/Quiz Survey Style](https://docs.knocommerce.com/en/articles/7830971-landing-page-quiz-survey-style.md): Learn how to deploy a survey in a location other than your confirmation page on Shopify or other custom sites
- [Setting up a Kno Link Survey in Shopify POS system](https://docs.knocommerce.com/en/articles/8070259-setting-up-a-kno-link-survey-in-shopify-pos-system.md)
- [Image/Video Upload](https://docs.knocommerce.com/en/articles/8358505-image-video-upload.md): Use this question type to give your customers images or video clips to choose either in radio-button or checkbox format
- [Sending Kno Surveys via Postscript](https://docs.knocommerce.com/en/articles/10547395-sending-kno-surveys-via-postscript.md): Overview of how to trigger SMS surveys for Know using Postscript
- [Collect chat feedback via Tidio](https://docs.knocommerce.com/en/articles/10549051-collect-chat-feedback-via-tidio.md): Leveraging Kno links + Tidio to collect chat-based customer feedback

## FAQs & Troubleshooting

- [Low Response Rate](https://docs.knocommerce.com/en/articles/6179498-low-response-rate.md): Wouldn't you Kno, surveys are tricky and you don't always get the engagement you want, but we've got a few tips up our sleeves to help!
- [Spinner](https://docs.knocommerce.com/en/articles/6255632-spinner.md)
- [Survey Load-time](https://docs.knocommerce.com/en/articles/6229661-survey-load-time.md): Concerned about the slowness of your survey load on your confirmation page? This article's for you!
- [TikTok Whitelabel Troubleshooting](https://docs.knocommerce.com/en/articles/9264676-tiktok-whitelabel-troubleshooting.md)
- [Site Speed Impact](https://docs.knocommerce.com/en/articles/7049149-site-speed-impact.md): Impact of KNO on site speed
- [Survey Modal vs. Survey Embed](https://docs.knocommerce.com/en/articles/9015433-survey-modal-vs-survey-embed.md)
- [Feature Request Instructions](https://docs.knocommerce.com/en/articles/8137508-feature-request-instructions.md): Submit feature requests to get them into KnoCommerce development and vote/stay up-to-date on requests made by other customers
- [Transitioning to TikTok White Label \(Non-Shopify\)](https://docs.knocommerce.com/en/articles/10306783-transitioning-to-tiktok-white-label-non-shopify.md)
- [Transitioning to TikTok White Label \(Shopify Customers\)](https://docs.knocommerce.com/en/articles/10306770-transitioning-to-tiktok-white-label-shopify-customers.md)
- [Exploring Kno's New Design](https://docs.knocommerce.com/en/articles/10919821-exploring-kno-s-new-design.md): Navigating Kno's new user experience and design.

## Touchpoints

- [KnoCommerce Touchpoints](https://docs.knocommerce.com/en/articles/12194339-knocommerce-touchpoints.md): Collect the right insights at every step of the customer journey
- [📊 Touchpoints NPS Survey: Collect Customer Feedback at the Right Moment](https://docs.knocommerce.com/en/articles/12305399-touchpoints-nps-survey-collect-customer-feedback-at-the-right-moment.md): The Touchpoints NPS feature lets you ask customers how likely they are to recommend your brand, at exactly the right time in their journey.
- [NPS Touchpoint Setup in KnoCommerce](https://docs.knocommerce.com/en/articles/12933694-nps-touchpoint-setup-in-knocommerce.md)
- [NPS Touchpoints Reporting](https://docs.knocommerce.com/en/articles/12935444-nps-touchpoints-reporting.md): Monitoring Responses and Acting on Feedback

## TikTok Post Purchase Survey Help Docs

- [TikTok Post Purchase Survey Setup](https://docs.knocommerce.com/en/articles/12843533-tiktok-post-purchase-survey-setup.md): Connect your store to TikTok's Post Purchase Survey program for direct customer attribution insights
- [TikTok Post Purchase Survey - Custom Question Best Practices](https://docs.knocommerce.com/en/articles/12843823-tiktok-post-purchase-survey-custom-question-best-practices.md): Optimize your third survey question for valuable customer insights
- [TikTok Post Purchase Survey - Shopify Extensibility Setup](https://docs.knocommerce.com/en/articles/12843847-tiktok-post-purchase-survey-shopify-extensibility-setup.md): Complete your Shopify setup to display the TikTok Post Purchase Survey