Available on all Kno Plans
This feature is designed for brands who no longer want to ask a specific question, but want to keep the historic data accessible within the KnoCommerce Reports pages. To see how different editing/survey changes affect data if you choose not to archive the data, see our Survey Edits & Changes help doc.
Archive Surveys
Since KnoCommerce's pricing plans are based on the number of active surveys, we do not have a specific archive feature for surveys. To prevent a survey from displaying to customers, simply unpublish it from your confirmation page (either Shopify or Custom). You will retain all data for unpublished surveys, you just need to click into them from the Surveys section.
Archive Questions
Brands tend to archive questions for a few different reasons:
questions for a specific season are no longer relevant (i.e. Is this purchase a gift for Christmas/Hanukkah/the Holidays?)
questions for specific product research are no longer relevant (i.e. What pattern/color scheme would you like to see us develop next?)
questions that you want to update to a new version (i.e. How did you hear about us? -> Before you go...how did you FIRST hear about our brand? with updated answer options)
To utilize the feature, go to the Surveys section from your dashboard and click into the survey that you'd like to edit.
Once there, click on "Edit" at the top right of the page.
Next, find the question you want to archive and click the three vertical dots to the right of the particular question, then delete.
The following modal will pop up. Select 'Archive Instead' to retain access to all historic data for that question.
NOTE: To learn more about what will happen if you delete questions from your survey (instead of archiving them) please look at our Survey Edits & Changes help doc.
After you click the 'Archive Instead' button, the question will disappear from your survey builder, but you MUST save the survey for the changes to take effect. Once you click 'Save', your data for that question will be archived.
Viewing Archived Data
To view data that has been archived, navigate to the main Surveys section, then click into the survey itself. Once there, we'll show you the archived questions with the others, they will be crossed out and in a lighter color to indicate their status however.
You can click into the question to see the results! You may need to change the date range to capture the archived data.
As always, please feel free to reach out to our support team in the chat or at hello@knocommerce.com with any questions that you might have about how the feature works!