KnoCommerce

Analyze survey results and track trends with reports and insights.

Reporting & Analytics

Reports/Charts

Discover KNO's trend report feature so you can track survey responses over time!

Trend Reports

How to read and understand the survey stats summary for each survey in your reports screen

Reports Survey Stats

View your data on the reports page through the lens of a pie chart!

Pie Chart Report

Once you set up a ranking question, this help doc describes how to read/interpret the reporting chart

Ranking Question Reporting

What's different with our new attribution report

New Order Attribution Report

This is how KnoCommerce calculates and displays reports for the NPS question type

NPS Reports

Customer Attribution model

Automated Insights

Key reports that show performance and insights from your surveys

Core Reports

Compare your performance to the entire KNO network

Introducing Benchmarks

Learn more about the co-owned DTCCI report between KnoCommerce and CTC.

DTCCI Overview

Benchmarks

Understand the relationship between these two counts and how to interpret the data that you're seeing within your store and your Kno account

Survey Views Count vs. Store Order Count

CSV Exports

How to make the most of improvements and next iterations of your surveys

Survey Edits & Changes

Guide to KnoCommerce's click source data as shown in reporting views.

KnoCommerce Click Source Data

Learn how to archive questions on your survey to remove them from live surveys and keep all historic data

Archive Survey Questions & Data

How KnoCommerce manages Shopify GDPR data requests.

Shopify GDPR Data Requests

Data Structures & Standards

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Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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