Overview
Learn how to add your survey to the Shopify confirmation page using default or custom placement options. This guide walks you through the post-survey setup process and explains each placement setting to help you maximize response rates.
If you're a Shopify-based platform, then keep following along through this help doc!
If your store is not on the Shopify platform, check out this help doc on custom survey locations.
Important Note: This setting only works if you have previously installed our script tags before April 23rd. For any new Shopify integrations, please reference our Shopify Checkout Extensibility guide.
Set Up Guide
Step 1: Access Your Survey
Log in to KnoCommerce and navigate to the 'Surveys' page. Select the survey you want to configure and click 'Edit.'
Step 2: Enable Shopify Checkout and Embed Survey
In the 'Channels' section, select 'Embed in Shopify checkout page' and toggle on the setting labeled 'Enable Shopify checkout.' Finalize the process by clicking 'Publish' in the top-right corner of the survey editor.
Step 3: Select your survey placement
See the section below for the primary options.
Survey Placement Options
Option 1: Before the additional scripts section
This is KnoCommerce's default survey display position and the one we HIGHLY recommend. It places the survey at the top of the Shopify Order Status page (right after the Order # and the Thank You message), where it will be seen by the highest number of customers and maximizes your brand's response rate (see Survey Stat definitions here).
Option 2: Before shipping information
This option places the survey immediately previous to the Shipping Information on the account. This typically uses the Shipping map, but in lieu of the map, the script will base the survey position on the rest of the Shipping information for the customer.
Option 3: After shipping information
Similar to the previous setting, this position selector uses the Shipping Information to determine the survey display location. The survey will display even further down the page (not recommended) after the map.
Option 4: Custom Selector
Lastly, this option will give you the freedom to select any location on a confirmation page. This applies to primarily non-Shopify stores where standard HTML elements do not exist, but any Shopify store using a Liquid page that changes the elements of the page from the Standard layout might also need to use this option. Check out our full help doc on the Customer Selector here.