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Open-Text Autocomplete

Simplify your open-text field reporting by using autocomplete

Updated over a week ago

Overview

The Open-Text Autocomplete feature in KnoCommerce simplifies reporting by enabling predictive text suggestions in open-ended survey responses.

Autocomplete works across all survey environments:

  • Legacy Shopify

  • Shopify Extensibility

  • KnoLinks

  • Custom Embed

Note: This feature is only available on Pro & Enterprise Plans


Limitations

  • Autocomplete does not work inside the Shopify dropdown component itself.

    • To use with dropdown-style questions, select Dropdown – Other and rely on the free-text “Other” input for matching.

  • Currently, only previous customer responses are used for matching.

  • Pre-uploading a list of response options is not supported (feature request under consideration).

  • Please note that it may take 24-48 hours for our system to learn the responses!

*Known issue (Shopify Extensibility only): Matching may fail when the first character is included (e.g., typing “che” may not suggest “cheese pizza”). Our team is actively debugging this.*



Available Question Types

KnoCommerce has four different question types that utilize the Autocomplete text-matching feature:

Radio

The Radio button (single-select) question can utilize the Autocomplete for the 'Other' option.

Checkbox

The Checkbox question (multi-select) can utilize Autocomplete for the 'Other' option as well.

Text Questions

The Text question and TextArea question both utilize the Autocomplete feature for the main open-ended text options.


Set Up Guide

Step 1: Navigate to "Content"

Head to the "Content" section of your survey builder

Step 2: Enable Autocomplete

Once you navigate to the 'Content' modal for the question, you can enable Autocomplete:


Functionality

  • Suggestions appear once at least 3 characters are typed.

  • Matching is case-insensitive.

  • Autocomplete matches any part of a previously submitted response (e.g., typing “piz” would suggest “cheese pizza”).

  • Requires at least one previously submitted survey response to generate matches.

  • If no prior responses exist, no suggestions will appear.

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