Note: This extension is currently in Beta.

With Shopify having recently released their update to the customer Checkout experience, KnoCommerce has built and will continue to develop an Extension so brands can display surveys on their Order Status page.

If you are unsure if your Shopify account has been upgraded to Extensibility, log into your Shopify store.

Then in the bottom left, go to the Settings menu, which will open up this screen. From here, select the Checkout settings in the menu on the left.

Then at the top of the page you should see a small box right under Checkout that describes your Extensibility Status. If you see an Orange box with the 'Upgrade to Checkout Extensibility' label and no checkmarks, that means you have NOT upgraded to Extensibility.

If you ONLY have upgraded the Checkout page, then you can continue to use the regular version of KnoCommerce. Extensibility will only affect your survey if you have upgraded the Thank you and Order status pages.

If you have upgraded both, then you will see a green box with the label 'Your upgrade to Checkout Extensibility is complete.' This will require you to follow the instructions contained in this document down below.

The first step in getting your store set up with Checkout Extensibility is to make sure your KnoCommerce account is connected to your Shopify store.

If you do not have a KnoCommerce account yet, check out this help doc on how to register an account with KnoCommerce.

Once you've created your KnoCommerce account, double-check that you have an active Shopify Integration. Follow the initial instructions in this Shopify Integration help doc to do so, or just go to the Integrations page to confirm that your Shopify store is connected.

Your next step is to complete the Upgrade to Extensibility process on your Shopify store. Here are Shopify's instructions for completing the upgrade process for Thank You Page and Order Status.

Go to Settings > Checkout > Customize to access the Thank You Page and Order Status Page customization interface. Within the Checkout Editor, make sure to select the Thank You Page or the Order Status page (not the Checkout page) as each page has its own editing screen and we do not have a survey block available on the Checkout page (see screenshot below).

Click the "Add app block" button in the bottom left and you should see the Kno extension listed there.

After you add the Kno extension, make sure to click Save (top right)!

Then you should be good to go!

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All of our core question types work with Extensibility, but unfortunately, some key pieces of tech will be missing if you choose to upgrade now due to limitations in Shopify's available extensibility components.

We're working with them to close the gap, but it will likely be late Q1 or even Q2 before we've fully resolved the following:

❌ Custom styling - Cannot use Kno app settings or custom CSS to change text or color scheme styling

❌ Custom actions - Cannot use actions to drive clicks to socials, referral programs, or app downloads

❌ Survey progress bars - Customers won't see their progress and won't understand how many questions they have left before the end

❌ Video question types - Cannot use this question type/functionality

❌ Slider question types

❌ Dynamic confirmation screens - Cannot inject custom-built, brand-specific HTML into your survey confirmation page

You can see a view of these live here, or watch the video below for more.